Learned lessons
  1. Introduction to Six Sigma
  2. Cycle DMAIC (Define, Measure, Analyze, Improve and Control)


  • Wheeler, Donald, J. Understanding Variation: The key to managing Chaos. SPC Press, Inc.; 2 Revised edition (January 2000). 187 p
  • Pyzdek, T. The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels. (Second Edition). McGraw-Hill: 2003.
  • Hambleton, L. Treasure chest of Six Sigma growth models, tools & best practices: a desk reference book for innovation and growth. Upper Saddle River. New Jersey: Prentice Hall: 2008.